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Site: Outlook Web Access

Login: Email Username and Password

All students are given an '' account when they matriculate or take a course. This account becomes the official communication channel between you and Charter Oak State College faculty and staff.

Students, who choose to have their emails auto-forwarded to private (unofficial) email addresses, do so at their own risk. The college/university is not responsible for any difficulties that may occur in the transmission of the emails. See entire "Electronic Communication Policy"

How do I change my ACORN password?

If you do not have a Charter Oak Email account

  • You may change you password by clicking on Personal Info at the top of the window.   From here you can click on the tab labeled password.
  • If you have forgotten your password, first attempt your login, you will then have access to a "forgot my password" link.   Click on the link and a new password will be emailed to you.

If you have a Charter Oak email account

  • At this time you cannot change your email password
  • If you need a password reset  Please contact the Support Center at 860.515.3710 or access the online system at




Charter Oak State College participates in a collaborative Support Center between a number of other colleges and universities. The Support Center is administered by the Connecticut Distance Learning Consortium (CTDLC). The Support Center hours (EST) are:

  • 8am-10pm Monday - Thursday
  • 8am-8pm Friday
  • 8am-5pm Saturday
  • 10am-8pm Sunday

You can contact the Support Center through the following methods:

  • To log a ticket or use the self-service tools (including online chat):
  • For critical issues requiring immediate assistance please call:
    Voice: 860.515.3710

The Support Center can help you with the following:

  • Blackboard - logging into (including password resets) and using the system
  • Webmail - logging into (including password resets) and the basics of using the system
  • ACORN - They will be able to assist you with logging in any problems will be escalated to our application support personnel for resolution during normal Charter Oak State College business hours.